SmallBizGenius Analysis

QuickBooks receives overwhelmingly negative reviews on Trustpilot, with customers frequently citing poor customer service, unexpected price increases, and frustrating software issues. Many users express regret over switching to QuickBooks Online from desktop versions or other accounting software.

Category Breakdown

Scores based on analysis of 280 recent reviews

Customer Service

1.5/10

Customers consistently report poor customer service experiences, including long wait times, unhelpful or incorrect information, and difficulty resolving issues. Many reviewers mention being transferred multiple times and receiving inconsistent answers from different agents; one user stated, "I'm getting connected to a new agent every time and the whole situation needs to be repeated."

65 reviews mention this

Pricing & Value

2.0/10

Numerous reviewers complain about frequent and unexpected price increases, making QuickBooks increasingly expensive. Many feel the cost does not justify the quality of the software or the level of support provided; one user described it as a "RIPOFF!" due to a significant price hike.

35 reviews mention this

Software Functionality & Bugs

2.5/10

Many users report issues with the software's functionality, including slow loading times, glitches, and errors. Some reviewers mention data loss or being locked out of their accounts; one user stated, "Quickbooks Online is Absolute Garbage."

40 reviews mention this

QuickBooks Online vs. Desktop

2.0/10

Several reviewers express disappointment with QuickBooks Online compared to the desktop version, citing reduced functionality and a less user-friendly interface. Many feel forced to switch to the online version due to Intuit phasing out desktop support; one user said, "I didn't love my desktop QuickBooks, but it was a Mercedes compared to the garbage that is QuickBooks online."

20 reviews mention this

Billing Issues

1.0/10

Some customers report being charged for services they didn't sign up for or after canceling their subscriptions. Getting refunds or resolving these billing errors is often described as a difficult and time-consuming process; one user warned, "BEWARE - IS THIS FRAUD? - Intuit will continue to take your money even after you've cancelled your subscription."

15 reviews mention this

Interface Changes

2.0/10

Reviewers frequently express frustration with constant and unnecessary interface changes that make the software difficult to navigate. Users feel they are constantly having to relearn how to use the software; one user complained, "OMG QB you suck every 'update' you change everything and it is a game of hide and seek to find what I am looking for."

12 reviews mention this

Pros & Cons

What Customers Love

Payments and invoice workflow is decent. Mentioned 2x
"The slight upside, payments and invoice workflow is decent, enough to make me not go through the headache of switching."
Joshua from QuickBooks support in Plano, TX provided excellent customer service. Mentioned 2x
"I would like to give a special shoutout to Joshua from QuickBooks support in Plano, TX for restoring my confidence in customer service."

Common Complaints

Customer service is consistently poor with long wait times and unhelpful agents. Mentioned 65x
"Just wasted another hour of my life on chat with their non-customer service department."
Frequent and unexpected price increases make QuickBooks expensive. Mentioned 35x
"RIPOFF! They just announced another price increase of almost $50 a month more."
QuickBooks Online is buggy, slow, and less functional than the desktop version. Mentioned 40x
"Quickbooks Online is Absolute Garbage."
Constant interface changes make the software difficult to navigate. Mentioned 12x
"Every time QuickBooks change things, my user experience gets worse."
Billing errors and unauthorized charges are common and difficult to resolve. Mentioned 15x
"Intuit will continue to take your money even after you've cancelled your subscription."

Common Questions About Quickbooks

Answers derived from customer review patterns

Is QuickBooks legit and trustworthy?

Based on the reviews, QuickBooks' trustworthiness is questionable. Many users report unauthorized charges, billing errors, and difficulty canceling subscriptions. Several reviewers describe QuickBooks as a "ripoff" or even suggest fraudulent behavior. While some users may have positive experiences, the overwhelming negative feedback raises concerns about the company's business practices and reliability, particularly regarding billing and customer service.

Based on 20 reviews

Does QuickBooks have good customer service?

The vast majority of reviews indicate that QuickBooks does *not* have good customer service. Customers frequently complain about long wait times, unhelpful or misinformed support agents, and difficulty resolving issues. Many reviewers describe being transferred multiple times, receiving inconsistent answers, and ultimately being unable to get their problems solved. The consensus is that QuickBooks' customer service is a significant pain point for many users.

Based on 65 reviews

Is QuickBooks worth it for small business?

Whether QuickBooks is worth it for a small business is highly debatable based on these reviews. While the software may offer some useful features, the frequent price increases, buggy software, and poor customer service outweigh the benefits for many users. Several reviewers recommend exploring alternative accounting solutions, particularly if you value reliable support and predictable pricing. Ultimately, the value of QuickBooks depends on your specific needs and tolerance for potential issues.

Based on 30 reviews

What is the difference between QuickBooks Online and QuickBooks Desktop?

According to the reviews, QuickBooks Online is a subscription-based cloud service, while QuickBooks Desktop is a one-time purchase software installed on your computer. Many users who have used both express a preference for the desktop version, citing its stability, functionality, and lack of intrusive ads. Some reviewers feel forced to switch to QuickBooks Online as Intuit phases out support for the desktop version, but are disappointed with the online experience.

Based on 20 reviews

Why are QuickBooks prices increasing?

The reviews suggest that QuickBooks is transitioning towards a subscription-based model, which leads to recurring fees and price increases. Many users express frustration with the increasing costs, especially when they feel the software's quality and customer support are declining. While Intuit may argue that the price increases fund ongoing development and improvements, many customers perceive them as exploitative and unjustified.

Based on 35 reviews

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